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Literally Everything You Need to Know About Attending the 2018 Global Citizen Festival

You’ve taken action — you’ve called your representative about foreign aid, signed a petition for girls' education, and tweeted about the toilet crisis

You’ve won tickets. 

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And now you’re going to the Global Citizen Festival in New York City to see the Weeknd, Janet Jackson, Shawn Mendes, Cardi B, Janelle Monáe, and John Legend, and more. You’re excited to hear our hosts — including Hugh Jackman, Deborra-lee Furness, Cynthia Erivo, Forest Whitaker, Gus Kenworthy — talk about the fight to end extreme poverty. 

Read More: Here's Who Is Playing Global Citizen Festival 2018 in New York City

You’ve got questions. We’ve got answers. 

Here’s literally everything you need to know about attending the Global Citizen Festival: 

OK, real talk: What are the two most important things to know about attending the festival?

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1. Bring a PRINTED TICKET to the venue. 

2. Get to the venue EARLY for the best experience. 

Where is the festival located? 

The Global Citizen Festival takes place on the Great Lawn of Central Park in Manhattan. 

What time should I get there? 

Doors open at 2 p.m. For general admission tickets, lawn space is first-come, first-serve, which means the earlier you get there the more likely you are to get a great view of Janet Jackson's smooth moves. 

The field is divided into six pens. Once each pen is full it will be closed and no more attendees will be allowed to enter that pen, so if you're planning to go with friends, it's best to enter the park together. 

How many entrances will there be? 

There will be four entrances — two for general admission, one for Premier and Global VIP, and one for Ultimate VIP. 

The two general admission entrances are located on either side of the park, with the West gate at the intersection of 72nd St. and Central Park West and the East Gate at the intersection of 72nd St. and 5th Ave. 

For those visual learners out there, here’s a map! 

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I’m from out of town. How do I get to the venue?

Taking the subway is your best bet, as there will be no parking at the venue. But there are subway closures, so please pay careful attention to the below!

For West Gate entry tickets, you can take the A, C, B, D, or 1 train to 59th Street-Columbus Circle and walk to the 72nd Street entrance of the park. If you're taking a downtown train to the festival on Central Park West, please note that it runs express from 125th St. to 59th St. The B, D, and C trains will not stop at the 72nd Street or 86th Street stations on Saturday, Sept. 29. 

If you have VIP tickets, please transfer to the uptown B train to the 81st Street station.

For East Gate entry tickets, you can take the 4 or 6 train (both running on local stops Saturday) to 68th Street-Hunter College, 77th Street, or 86th Street, and walk to the 72nd Street entrance. No 5 trains will be operating.

You could also take advantage of New York City’s extensive bike share, and save the environment at the same time. 

I am a person living with a disability. What kind of accessibility accommodations will you have?

There is a dedicated ADA section for people with disabilities to enjoy the show with their friends and familly. The entrance to this section is off the Metropolitan Museum of Art on East 84th Street and Fifth Avenue. From this section there will be a clear view of an ASL interpreter throughout the show.

Accessibility Staff will be stationed throughout the section. The festival will also have accessible toilets and service animals are welcome, but not recommended due to the length of the event. Metal straws will also be available upon request. Find out more about our accessibility measures at the festival here.

What can I bring to the event? 

The most important item to remember to bring a PRINTED COPY of your ticket.

You CANNOT bring food items or liquids. 

We encourage you to bring a re-usable water bottle — the bottle must be empty and cannot be made of glass or metal — and there will be water refilling stations throughout the grounds.

While small bags are allowed, backpacks are not allowed. All bags will be screened at security checkpoints. 

How do I download my tickets? 

Tickets will not be available to download until Sept. 26. Once you've won tickets you have about 72 hours (or the time until the show) to download them. Log in to your Ticketmaster account, and go to "My Tickets." Click download tickets. PRINT YOUR TICKETS at home and bring them to the show. 

Are mobile tickets accepted? 

No. One more time for the people in the back: You must have a PRINTED COPY of your ticket. 

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What can’t I bring to the event? 

Oh, boy, get ready for this one.  

There’s a whole laundry list of items you cannot bring — backpacks, bicycles or scooters, blankets, camelBaks, chains/chain wallets, cameras larger than point-and-shot, chairs, coolers, fireworks, flags, frisbees, glass/metal containers, illegal drugs/paraphernalia, laser pens or similar focused light, lighters, musical instruments, pets/animals, selfie sticks, skateboards, smoking, sports balls, tents, tripods, umbrellas, unlicensed vending of any kind, weapons, video recording equipment, and water squirt guns.

Seriously, cool it with the water squirt guns. Summer’s over. 

I’m hungry, but I forgot how to cook after downloading Seamless. What is on sale at the venue?

There will be an array of food options for sale at the festival, but no alcohol on sale, in accordance with Central Park rules. You can also purchase Global Citizen merchandise, including tank tops, sweatshirts, water bottles, and reusable straws — so you can rock out with GC all year long. 

Can I move between pens? 

No. Coordinate with your friends to arrive at the same time. Once pens close, they will stay closed. 

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Is there a latest arrival time? 

No. You can come into the park as long as music is still playing (until 10 p.m.) 

But again, the earlier you get to the venue the better your view — and your experience — will be. 

Is my ticket code valid for one or two tickets? 

The code you were emailed is for two tickets. Once you’ve redeemed your code, you’ll be given two tickets. 

What else can I do in the park? 

There will be a number of Global Citizen partner-led stalls where Global Citizens can take actions, take pictures, play games, and more. 

What do I do if there’s an emergency? 

First and most important, stay calm. Each pen will have security personnel who are trained to deal with any and all medical emergencies. In the case of other types of emergencies, always follow the golden rule of crowds: know your exits. 

So, what are the two most important things to know about attending the festival?

1. PRINTED TICKET.

2. GET THERE EARLY. 

Other questions? Check out our Frequently Asked Questions page

Still more questions!? Send an email to: festival@globalcitizen.org

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The 2018 Global Citizen Festival in New York will be presented for the very first time by Citi. MSNBC and Comcast NBCUniversal will air a live simulcast of the Festival on MSNBC and MSNBC.com. The Festival will also be livestreamed on YouTube and Twitter, presented by Johnson & Johnson. Proud partners of the 2018 Global Citizen Festival include Global Citizen’s global health partner and major partner Johnson & Johnson, and major partners P&G, CHIME FOR CHANGE Founded by Gucci, Verizon, House of Mandela, iHeartMedia, and NYC Parks. Associate partners include Microsoft, Great Big Story, and One Championship.

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