Global Citizen is a community of people like you

People who want to learn about and take action on the world’s biggest challenges. Extreme poverty ends with you.

Michael Reiner

How to Help If You See Someone Sleeping Rough This Winter

Homelessness is a desperate situation, regardless of what time of year it is. But as we huddle against the cold in our scarves, jackets, woolly hats, woolly socks, woolly tights, our entire woolly wardrobe… it hits home that people are actually out sleeping on the streets in this weather. 

More than 300,000 people in Britain are officially recorded as homeless or living in inadequate housing. It’s a serious problem and lives are being lost. 

Rough sleeping means people are more likely to die young — with an average age of death for men at 47, and for women at 43, compared to the average national age of 77. Between 16 and 24, homeless people are at least twice as likely to die as those living in houses; for 25-34, the ratio increases to four or five times; and at 35-44, to five to six times. 

These are shocking statistics. And most of us want to help. 

Take action: Help the Most Marginalised and Vulnerable Find Shelter

But there’s a lot of mixed messaging out there — “why you should always give money directly to individuals”; “why you should never give money directly to individuals” — and, regardless of how good your intentions are, you can end up being so confused that you give up trying to help. 

So, this winter if you see someone sleeping rough, here are 6 ways you can support them. 

1. Get Professional Help

If you’re in England or Wales, you can use the great StreetLink service, run by St Mungo’s and Homeless Link and funded by government grants, to alert the charities’ to people sleeping rough who might need help. 

There are several ways you can get in touch — fill out an online form, download the app, or call the 24-hour hotline on 0300 500 0914. 

Read more: This London Train Station Will Become a Homeless Shelter on Christmas Day

The information you give includes where you saw the person, including a street name and the nearest door number, and the time of day you saw them. As much information as possible is useful, so things like a physical description, and any particular concerns you might have that workers should know about can go a long way. 

And the information will be handed to the charities’ outreach teams, so they can go out and find the person and get them the support they need. 

While Scotland and Northern Ireland don’t yet have a centralised service like StreetLink, you can reach out to the local council or local charities, like Shelter, to let them know. 

2. Start a Conversation

If you’d like, you could start a conversation. If they want to talk, you could ask their name, their situation, if there’s anything they’d like you to do. 

It’s the fastest way to find out what kind of support they might want, if any. 

Read more: Thousands of People Slept in a Freezing Scottish Park for a Brilliant Reason

3. Find Them a Shelter

If they’d like, you could help them find a shelter nearby, or a place where they can have a hot meal. 

You probably have better access to the internet than they do, and chances are you’ll be able to Google what services are available nearby more easily than they could. 

Read more: 'Homeless Jesus' Makes First UK Visit — and Now Sleeps Rough on a Bench Near a Scottish Church

If you’re in England, Homeless Link helps you find homeless services in your area of England — that includes a full list of winter shelters in London, which has one of the UK’s highest number of rough sleepers. All you do is put in the area or post code that you’re looking for, and the service that you’re after, and it will give you all the options. 

You could also reserve a person a place at Crisis for Christmas. For £26.08, the service gets them a hot Christmas dinner, advice and support, healthcare, dental treatment and eye tests, hairdressing, a year’s worth of access to the charity’s training and support, and more. 

4. Offer Warm Clothes or a Blanket 

Maybe you’ve already got an extensive winter wardrobe, or blankets around the house that you don’t need. 

You could round them up and either take them to a charity shop where proceeds go to help people sleeping rough; or you could take them round yourself if you’d rather. 

Ask them if they’d like your items first. 

Read more: People in Canada Are Making Sleeping Mats for the Homeless Out of Plastic Bags

Ellie Cliff, 20, from Bristol, has taken this idea one step further after she learned to knit. She now makes scarves, gloves, and hats, leaving them tied to lampposts and railings around the city for those sleeping on the streets. 

She was inspired by an event earlier this year — Keep Bristol Warm’s “I Am Not Lost” event — when volunteers tied scarves to the city’s lampposts.  

5. Buy a Hot Drink or Food

Before you head into a supermarket or cafe to buy your lunch, you could ask a homeless person if they’d like you to get them something, and what they might like. 

Read more: A Selfless Act Earned Him $400K — Now This Homeless Man Is Giving It Away

In terms of giving money directly, there’s very different advice about depending on which charity you ask. 

Some might say giving money encourages drug use, for example, while others, including Crisis, say it’s a “personal choice.” 

6. Pay it Forward

Scottish cafe-with-a-twist Social Bite operates a pay it forward scheme that helps customers buy food and hot drinks for the country’s homeless population. 

The “Suspended Coffee” scheme means you can pay in advance for a coffee or anything from their menu, then a homeless person can go into their shops to claim it. 

Although they only currently have branches in Scotland, you can join in the scheme if you’re elsewhere — either by texting BITE00 £5 to 70070, or by donating to their JustGiving page. 

Read more: The UK's First Vending Machine for Homeless People Has Arrived

The organisation held their “Sleep in the Park” fundraising event in Edinburgh last week, and in just 10 hours of the fundraiser being launched, more than 20,000 vouchers had been donated to help the scheme feed rough sleepers in Scotland. 

Last year, some 75,755 vouchers were donated in total during the fundraiser, which allowed Social Bite to provide hot meals for homeless people throughout the year. 

What’s more, Social Bite’s cafes in Glasgow, Edinburgh, and Aberdeen will also open their doors to serve homeless people on Christmas Eve and Christmas Day. 

Global Citizen campaigns to support all those living through crisis around the world. You can join us by taking action here