Frequently Asked Questions


What is Global Citizen?

What makes you think we can end extreme poverty?

How will my actions have impact?

Why do you promote advocacy rather than fundraising?

Who's behind Global Citizen

Can I contribute a story?

Tickets FAQs

What is Global Citizen Rewards?

How does it work?

How will I know if I’ve won?

How will I know if I haven’t won?

If I win, what happens next?

What if I don’t respond?

What do I do on the day of the concert?

Can anyone attend?

Can I give my tickets to someone else? Or sell them?

What is Will Call?

Can I enter more than one draw at a time?

Will I get my points back if I don’t win?

How do I follow ticket listings?

What is the difference between "Buy Now" and "Prize Draw" tickets?

How are prize draw winners selected?

I don't have enough points, but I'm still able to enter the prize draw. Is the system broken?

Why can't I click on the "Enter the Prize Draw" button? Why is the button gray?