VAX LIVE: A Concert to Reunite the World

What You Need to Know to Attend

Show information

  • Show Date: Sunday, May 2.
  • Arrival time: Doors open at 5 p.m. PT; the show will begin at 7 p.m. sharp, and is expected to end between 9 p.m. and 9:30 p.m.
  • Venue Information: SoFI Stadium, 1001 S. Stadium Drive, Inglewood, CA 90301

What You Need to Bring With You

  • Ticketmaster ticket (either via Secure Tix or Safetix apps or printed); 
  • Official vaccination card noting date of vaccine, vaccine type and lot number or a photo of your vaccine card.
  • Photo ID;
  • Vaccine verification bracelet if you pre-verify your card (directions below);
  • Your guest if you are bringing one and their ticket, vaccine card, and vaccine verification bracelet; 
  • If you are a healthcare or frontline worker, we invite you to wear your work attire as a symbol of the people who made gatherings such as this concert possible! 

On-Site COVID-19 Safety Protocols

  • All guests will need to have been fully vaccinated by April 18. Ticket-holders will be able to verify their vaccine card ahead of the show; details will be sent directly to ticket holders.
  • Vaccine cards can also be verified on-site, but we highly recommend verifying your card ahead of time if possible. Ticket-holders who verify ahead of time will be given a bracelet to verify their status. Entry to the event will be expedited for those who pre-verify their vaccine card. Photos of vaccine cards will also be accepted.
  • Locations for vaccine card verification:
      1001 Rose Bowl Dr, Pasadena, CA 91103

      3939 S Figueroa St, Los Angeles, CA 90037

      6215 Sunset Blvd, Los Angeles, CA 90028

      Hours of operation for all 3 sites:
      Friday 10 a.m. - 8 p.m.
      Saturday- 10 a.m - 6 p.m.
      Sunday- 8 a.m. - 1 p.m.
  • All guests on-site will be required to wear masks, as will crew members and stadium staffers. 
  • Ticket-holders will be separate from all staff, crew and performers of the event, and people will not be allowed to cross over between these groups.
  • All staff, crew, and performers will have been tested for COVID-19. This is not a requirement to attend the event as a guest.
  • We are following guidance from health authorities on venue capacity and appropriate spacing.
  • Global Citizen and our partners are enforcing limited capacity at SoFI Stadium. When guests arrive at the venue, they will go through security and be assigned a seat in specific zones. Limited seating and assigned seating will allow our staff to manage the flow of people as safely and organized as possible. 

Ticket Redemption

Global Citizen will be doing outreach to organizations supporting healthcare workers and other essential frontline workers. People who are fully vaccinated will be invited to receive 2 tickets to the show at SoFI Stadium in Inglewood, Calif., for themselves and a vaccinated guest. 

The guest will submit their name, email address, and phone number. Global Citizen will vet these requests, and then distribute codes to ticket holders to redeem tickets from Ticketmaster, agreeing to verifying their COVID-19 vaccination in order to attend the concert. Global Citizen will provide vaccine validation information via email, and will remind attendees prior to the concert.

To reduce wait times on show day, ticket-holders will be able to pre-verify their vaccination prior to the event. Attendees will be able to verify at the venue on May 2, but Global Citizen strongly recommends verifying beforehand. Global Citizen will send details on the pre-verification process to all ticket holders ahead of the show.

Seating Plan

In order to ensure a COVID safe event and compliance with county and state guidance, SoFi Stadium will be at limited capacity. On the day of the concert, attendees can proceed to the closest entrance, unless they have received more specific instructions on which gate to enter through. Guests will go through security and have their tickets scanned. They will be handed a new ticket with a specific seating assignment.

Phone Security

Because this is a pre-recorded network television event, the stadium will be phone-free for attendees. Once the venue scans your mobile ticket, guests will be given a paper ticket with a seat assignment. Your phone will then be secured using a system called Yondr. A Yondr staff member will place the guest’s phone in a Yondr pouch.

Once the phone is inside, the pouch will be locked and given back to the guest. Guests are able to visit “phone zones,” available in the concourse of each level at SOFI Stadium, and unlock their phones at any time. Yondr pouches can be unlocked at multiple demagnetizing stations throughout the venue. Yondr staff will monitor these and be able to provide assistance to guests both during and after the show.

Ticket FAQ

Can I sell or transfer my ticket?

No; due to rigorous screening to ensure attendees are vaccinated, you are not able to sell or transfer your ticket.

Do I have to print my ticket?

No, you will not need to print your ticket. Tickets will be available for mobile app scanning through Secure Tix or Safetix.

Can I bring my baby or child to the show?

No. Guests must be vaccinated in order to attend.

How do I get to the venue?

SoFi Stadium is located at 1000 S Prairie Ave, Inglewood, CA 90301, and easily accessible from the 405 or the 105.

How do I get to the venue and where can I park?

SoFI Stadium is located at 1000 S Prairie Ave, Inglewood, CA 90301, and easily accessible from the 405 or the 105.

Reserve Your Parking Pass: Click hereto reserve your parking pass for Vax Live at SoFi Stadium.

  • Click on one of the parking lot zones, then click book now and you'll be directed to enter your information to secure parking. Parking Passes are required to park onsite or offsite.

  • One parking pass can be booked per two tickets and the email address used must match the one used on Ticketmaster for your ticket redemption. SoFi Stadium reserves the right to cancel any bookings that exceed this limit or are from unknown email addresses

  • Guests will receive the parking pass via email from SoFi Stadium recommends downloading the ParkWhiz app to manage and view your parking pass in addition to planning your trip. Please note, your parking pass will not be in your Ticketmaster account. It will be emailed to you and/or accessible via the ParkWhiz app.

  • Directions and information on how to enter SoFi Stadium parking zones and offsite parking locations is provided below. It is imperative that you specifically follow these directions for entering your assigned parking zone. Additionally, once you receive your parking pass, you will be able to click on  “get directions” on your pass to navigate to the parking zone.

​​​​​​​SoFi Stadium Offsite Parking Facilities

Am I guaranteed a parking space if I book my parking pass?

Yes, you will be guaranteed a parking space within the parking zone or an offsite parking facility.

Can I choose my parking spot?

No, you cannot reserve a parking space, but you are guaranteed a space within the parking zone where you purchased parking.

What do I need to know when I purchase my parking pass?

  • After purchase or issuance, you should have received an email with your parking pass and information.
  • Your parking pass is assigned to a color-coded zone.
  • A zone parking pass allows you admittance into a parking lot within the parking zone.
  • Read all information within your parking pass for the most up-to-date rules and regulation for parking at Hollywood Park.
  • Please have parking passes displayed on your device  and ready to be shown upon arrival at SoFi Stadium and Hollywood Park parking zone/lot entry.
  • Upon entry into the parking gates, parking staff will scan the parking pass barcode to confirm validity of the parking pass.
  • If you shared your parking pass with a friend or acquaintance, the first parking pass scanned will be allowed entry into the parking lots; any other duplicate pass will be turned away.
  • It is imperative that you follow navigational information for the parking zone you have been assigned, as parking passes have specific gate assignments. For example, a green zone parking pass cannot access the site through the orange zone parking gate.

How early can I park?

All parking zones and offsite parking lots will open at 3 p.m.

How long will parking lots remain open?

All parking lots within SoFi Stadium will close one hour after the end of the event.

What about ADA Parking?

  • All parking zones have ADA parking stalls within each parking lot.
  • Vehicles parked in ADA parking stalls must follow all regulations as specified within the California Vehicle Code. Vehicles parking in an ADA parking stall must display a valid ADA Placard and must possess a valid parking pass. 
  • Vehicles not abiding by the posted regulations are subject tow at owner’s expense.

Is there any street parking?


What time do I have to arrive? Are there different arrival times?

Doors open at 5:00pm and the show starts at 7:00pm. Seating will be assigned on a first come, first served basis, so arrive early to get the best view. Please note that wait times may be longer due to COVID-19 protocols.

How is the stadium set up? Where is my area located?

The stage is set in the center of the field. Seating is available in the South, East, and North sections of the stadium. Please reference your ticket for seating location details. A member of the stadium staff will direct you to your section.

What do I need to show at the gate?

You will need your ticket barcode, available in the Ticketmaster app or on your printed-out ticket. You will also need your vaccine card and photo ID.

Will I need to wear a mask?

Face masks are required at all times when not eating or drinking; facemasks must cover the nose and mouth and must be either a 2-ply disposable or reusable/washable facemask; neck gaiters, bandanas, and facemasks with vents are not permitted. Security will monitor and enforce compliance with face covering per the venue policy.

Is there anything I shouldn’t bring to the stadium?

See full list at bottom of this document.

Can I bring in food or drink into the stadium?

Outside beverages are not permitted inside the stadium, except factory-sealed water, 20 oz. or less, soft-sided single juice or milk containers or medically required liquids in a sealed container.

Can I bring my water bottle?

Factory sealed water bottles, 20 oz. or less are permitted. Empty reusable water bottles are permitted for use at our hydration stations located throughout SoFI Stadium.

Will there be food or drink to purchase at the stadium? Where can I eat food?

Yes, SoFi Stadium will showcase a variety of food trucks, positioned within the secure perimeter both on the North end of the stadium and South American Airlines Plaza available for food and beverage transactions. 

SoFi Stadium will also offer a complimentary snack bag and bottled water that will be distributed at entry for all guests. Additional complimentary water distribution stations with fruit and assorted candy will be on each level throughout the event. No alcohol will be sold in GA seating areas for this show. 

Food and beverages must be consumed in designated areas. No food or beverage will be allowed on the field.

Will I be able to use my phone at the show? Can I record and take photos?

Unfortunately, you are unable to use your phone at this show. No photos or videos are permitted. Your phone will be put in a pouch with a proprietary lock. Please reach out to a Stadium Team Member if you need to use your phone in the event of an emergency.

Where can I find ADA information?

Please find information related to Accessibility here.

Can I volunteer at the show?

Thank you for your interest in volunteering. For this show, volunteers are not required.

Stadium Policies

Guest Code of Conduct Policy

The SoFi Stadium and Hollywood Park Code of Conduct was developed for all guests attending events at the stadium to enjoy the experience in a responsible manner. SoFi Stadium and Hollywood Park and the promoters ask the guests to assist us in creating an enjoyable and safe environment by:

  • Respecting each other as well as our Stadium Team Members
  • Consuming alcoholic beverages in a responsible manner
  • Not displaying indecent or obscene messages on clothing
  • Refraining from fighting, horseplay, excessive taunting or threatening remarks or gestures
  • Not creating a disruption to the progress of the event by behavior that is unruly, disruptive, or illegal
  • Not accessing areas without a proper ticket, pass, and/or credential or misusing tickets, passes, and/or credentials
  • Following instructions from Stadium Team Members regarding stadium operations and emergency procedures

Failure to adhere to these guidelines and/or this Code of Conduct could result in ejection without refund, loss of ticket privileges for future games/events, and/or possible arrest and prosecution. 

Guests are encouraged to report any issues or concerns during a game or event to the nearest SoFi Stadium or Hollywood Park Team Member, or utilize the SoFi Stadium and Hollywood Park app. 

Each guest should be ready to display their ticket to SoFi Stadium and Hollywood Park Team Members to verify their seat locations. 

Guests needing further assistance or directions should ask the nearest SoFi Stadium and Hollywood Park Team Member.

Clear Bag Policy

In an effort to provide a more secure and safe environment for all SoFi Stadium and Hollywood Park guests and staff, the following clear bag policy will be in effect for all events at SoFi Stadium. All backpacks and bags that do not comply with the following are prohibited. 

  • Bags that are clear plastic, vinyl, or PVC and do not exceed 12 inches x 6 inches x 12 inches. 
  • Small clutch bags approximately the size of a hand (4”x6”), with or without a handle or strap.

Prohibited Items

The following items are not permitted to be carried into SoFi Stadium:

  • Airhorns, Amplified Music, Bullhorns, Loudspeakers, or other artificial noise makers
  • Animals (except ADA Service Animals)
  • Backpacks or Bags larger than 12 inches x 6 inches x 12 inches or that do not comply with the Clear Bag Policy
  • Balloons
  • Balls of any type
  • Signs of any type, size, or shape. All forms of signs are prohibited.
  • Bicycles (may be parked at approved bike valet)
  • Brooms, Sticks, Rods
  • Computers
  • Costume Masks
  • Drones, Remote Controlled Unmanned Aerial Vehicles or other similar motorized vehicles/devices
  • Drugs (including marijuana) or other illegal substances/paraphernalia
  • Firearms
  • Fireworks or Other Incendiary Devices
  • Frisbees, Footballs or other throwable Sports Equipment
  • Glass Containers of any type
  • Hard or Soft Sided Coolers
  • Inflatables
  • Knives of any type
  • Lawn Chairs, Stools, or Rigid Framed Seating Devices (except wheelchairs or as approved by the SoFi Stadium and Hollywood Park Management Team)
  • Laser Pointers
  • Motorcycle & Bicycle Helmets (may be checked in at designated bag valet locations prior to entry)
  • Noise-Making Devices
  • Obscene, offensive, and political clothing
  • Outside Alcohol or Other Beverages (except factory sealed water 20 oz. or less, soft-sided milk containers or medically required liquids in a sealed container)
  • Skateboards, Scooters, Razors, Hoverboards, or any wheeled footwear
  • Smokeless/Chewing Tobacco, vaporizers, e-cigarettes or other related devices
  • Stickers
  • Tents (unless approved by the SoFi Stadium and Hollywood Park Management Team)
  • Umbrellas (unless approved by the SoFi Stadium and Hollywood Park Management Team); may not block guest views or stadium signage)
  • Video recording devices; Tripods, monopods, selfie sticks; Camera Lenses greater than 6 inches in length
  • Wagons
  • Strollers
  • Weapons of Any Other Type (Tasers, Nunchaku, Pepper Spray, Mace, Expandable Batons, etc.)

 *Guests are encouraged to leave prohibited items at home or in their car. All guests are subject to search prior to, during and after the event. If permitted by Hollywood Park Management to bring any of the foregoing prohibited items, guests must bring evidence of such written permission from Hollywood Park Management prior to bringing such item to SoFi Stadium.  Any guest intentionally possessing a prohibited item at SoFi Stadium without written evidence of Hollywood Park Management consent could result in denial of entry and/or ejection without refund, loss of ticket privileges for future events, and/or possible arrest and prosecution.

SoFi Stadium reserves the right to adjust these guest policies at its sole discretion without any prior notice. For everyone’s safety, SoFi Stadium uses video surveillance cameras throughout the property that are monitored on a 24-hour basis. By entering and remaining on the property, you are consenting to your activities being recorded and monitored using video and audio recording systems placed in various locations throughout the property.