The 2016 Global Citizen Festival
Frequently Asked Questions
I. QUESTIONS ABOUT THE GLOBAL CITIZEN FESTIVAL
What is The Global Poverty Project?
The Global Poverty Project is an international education and advocacy organization working to catalyze the movement to end extreme poverty. An Australian grown project, The Global Poverty Project creates campaigns with the purpose of increasing the number of people taking action to end extreme poverty, with the vision of a world without extreme poverty, within a generation.
What is Global Citizen?
Launched successfully with the Global Citizen Festival on September 29, 2012 in New York City’s Central Park, Global Citizen is an innovative online platform and mobile application that tracks and rewards activist action through a point-scoring system. Accumulated points are used as a currency to bid on live entertainment experiences like tickets to great concerts and a host of other entertainment events.
What is the Global Citizen Festival?
The Global Citizen Festival is an action-rewarded, awareness driven free music festival where fans engage with causes in order to win tickets. On September 29, 2012, more than 60,000 people attended the first Global Citizen Festival on the Great Lawn in New York’s iconic Central Park. The Festival featured live performances by Neil Young with Crazy Horse, Foo Fighters, The Black Keys, Band of Horses, K’Naan and more. The Festival was a live entertainment event where tickets were accessed through points earned by taking actions to fight extreme poverty, such as signing petitions and sharing information, on behalf of the Global Citizen partners. The Global Citizen Rewards initiative uses this same strategy, digital platform and technology to spur music fans and change-makers alike to take action to help benefit the world’s poor. This concert is timed to coincide with the UN General Assembly to raise awareness and leverage government aid.
When and where is the 2016 Global Citizen Festival?
This years 2016 Global Citizen Festival is taking place on September 24th, in NYC’s Central Park.
Who are the artist involved in this year’s Festival?
The artist lineup will be announced on July 26th, but your opportunity to take action for a chance to win tickets starts now!
How will this initiative change the world?
The Global Citizen Festival aims to raise the consciousness of a generation to make change inevitable. It’s an incredible tool to promote activism through something people love – live musical entertainment – and in turn, give our world leaders a clear and compelling mandate to commit to ending extreme poverty by 2030.
Where can a fan sign-up to be a part of the initiative?
Fans can visit www.globalcitizenfestival.com. They first register to become a "Global Citizen," which opens their account. Then they can begin their participation and start taking actions like signing petitions, sending tweets, sharing information on their social media channels about issues affecting the world’s poor, sending emails to world leaders, and more.
II. QUESTIONS ABOUT ACTIONS
How do users win tickets through their participation?
Users win tickets to the festival through taking action to end extreme poverty. You can choose from a range of actions that earn you points. Once you earn 25 points from festival actions, you can enter the draw for festival tickets. Every two weeks we will announce ticket winners and launch a new campaign with a different challenge for global citizens to solve.
Do I have to register on global citizen in order to start earning points?
Yes, you have to register on globalcitizen.org in order to start earning points?
How does a user enter the lottery and when will they find out if they’ve won?
To enter the lottery for Festival tickets, users must take enough actions to earn 28 points, and then redeem them on the festival page for an entry into the draw. Winners will be informed via email when the draw is made.
Can I use my existing points to enter into the festival draw?
No. Only points earned through festival actions will be eligible for tickets. If you use existing points earned from previous action taking your entry will not be eligible. Make sure you complete festival actions and earn the necessary festival points to enter the draw.
What if I do not have a Twitter account? How do I take the tweet actions?
You will have to set up a twitter account in order to take the tweet actions.
How do I take the call action?
You will have to take the call action from your cell phone. To do this, you’ll need to login to globalcitizen.org on your phone and take the action from there.
What if the voice mailbox is full? Do I have to take the action again?
Yes! You will not get points for the action until it is complete.
How do you track the actions people take, especially actions such as calling a representative? How do you know someone has actually placed a call?
The actions are tracked through the Global Citizen online platform and mobile app. Once a participant takes an action, for example signing a petition, the points are registered to their Global Citizen profile. Through the mobile app, we are able to track, with the same technology, when a participant makes a call to their representative’s office.
VI. QUESTIONS ABOUT THE GLOBAL CITIZEN PARTNERS
Are there other organizations involved, and how were they chosen?
The Global Poverty Project carefully selects the world's most effective charities and organizations to partner with and promote through Global Citizen, selecting organizations and campaigns that will maximize outcomes for the world's poor. They share a commitment to collaboration, and are passionate about energizing the fight against extreme poverty, and inspiring greater action.
The Global Citizen partners include:
- World Vision
- CARE Action
- Save the Children
- United Nations Foundation
- GAVI, the Vaccine Alliance
- The Global Fund
- U.S. for UNICEF
- Water Aid
- Malala Fund
- Speak Up Africa
- Equality Now
- Global Polio Eradication Initiative
VII. QUESTIONS ABOUT TICKETS
How many free tickets will you be giving out to the Global Citizen Festival?
We will draw 24,000 winners – each winner then has 72 hours to claim two tickets. A total of 48,000 free tickets will be distributed to the 2016 Global Citizen Festival.
When are prize draws for tickets to Global Citizen Festival?
We will give away 48,000 free tickets to the 2016 Global Citizen Festival. Prize draws will be held on:
· July 26: 3,500 double passes will be drawn
· August 9: 7,000 double passes will be drawn
· August 23: 6,500 double passes will be drawn
· September 6: 3,500 double passes will be drawn
· September 13: 3,500 double passes will be drawn
· September 19: Re-lottery of any tickets not claimed
These dates are subject to change. Note: Though we are holding 5 drawings, there is only one place to enter for tickets throughout (https://www.globalcitizen.org/festival/).
How will Global Citizen prevent these tickets from winding up on the secondary market?
We know that most of you will work hard to fairly earn and win your tickets as Global Citizens who are committed to ending extreme poverty by 2030. But, some people will cheat. We’ve clearly set out the rules in the T&Cs, and will remove people who break the rules from all draws. To minimize this we have set up a ticket delivery delay which means you won’t be able to receive tickets until 72 hours before the show. If anyone does try to sell any of the FREE tickets, it won’t work. We know people at all of the big reselling sites, and they’ve agreed to take down any of these tickets. On our side, we’ll cancel them – so if you buy them, you won’t be able to get into the show. Instead of buying them, tell us at email@example.com.
How do I buy VIP Tickets?
VIP Tickets are available through our ticketing partner Ticketmaster. Please visit our VIP Tickets page.
V. QUESTIONS ABOUT THE GLOBAL CITIZEN FESTIVAL EVENT
What time do the gates to Central Park open? What time does the Festival start and end?
The gates to the Great Lawn open at 2pm. The Festival is projected to begin at 4pm, and end by 10:00pm.
What are the set times or order the Artists are playing?
We will not be releasing set times, or the order of Artists. With the amazing lineup, get there early to enjoy the whole show!
What am I allowed to bring into Central Park? What is prohibited?
The following items are prohibited from the park Backpacks, Bicycles or Scooters, Blankets, CamelBaks, Chains/Chain Wallets, Cameras larger than point-and-shot(if you can remove the lens don’t bring it), Chairs, Coolers, Fireworks, Flags, Frisbees, Glass/Metal Containers, Illegal drugs/ Paraphernalia, Laser pens or similar focused light, Lighters, Musical instruments, Pets/Animals, Refunds or Exchanges, Selfie Sticks, Skateboards, Smoking, Sports balls, Tents, Tripods, Umbrellas, Unlicensed vending of any kind, Weapons, Video recording equipment, Water squirt Guns.
Will there be food/drink sold at the Festival?
Yes, there will be food and drink vendors but unfortunately no alcohol is permitted on the Great Lawn so there will not be any for sale.
Where is the exact location we should enter the park? My ticket only says West or East gate.
We have two main general admission entrances to the Global Citizen Festival. The West Gate is located at 72nd Street and Central Park West and the East Gate is located at 72nd Street and 5th avenue. Remember that you will be cordoned off into pens once you are on the Great Lawn so its important to arrive with your friends!
Where is the Premier and Ultimate Ticket entrance?
Premier Ticket guests can enter at West 81st and Central Park West
Ultimate Ticket guests can enter at West 85th and Central Park West
Where is the ADA/handicapped accessible entrance?
East 84th and Central Park East.
I, or someone I’m attending the Festival with has a disability. What should we do?
Please email firstname.lastname@example.org and we’ll handle it case by case to ensure you get the best possible experience.
Will there be chairs in GA, Premier, Ultimate or ADA areas?
All GA, Premier and Ultimate areas are GA standing room only. There are a small number of chairs available in the ADA area. If you or someone you are attending the Festival with needs the option of sitting, contact us at email@example.com.
Both of my tickets have my name on them. Is that okay?
Yes! Please make sure you enter the Festival with your guest.
What if I earned a second pair of tickets and both have my name on them?
If you were lucky enough to win a second pair of Global Citizen Festival tickets, and you are giving them to a friend or family member, please log into your Ticketmaster account, and go into ‘My Tickets’. Find the second pair of Global Citizen Festival tickets, and use the ‘Ticket Transfer’ option to transfer tickets to your friend or family member’s name. Please note this will only be available after September 21st.
I think I earned tickets during two different prize draws. Is that possible?
Yes! If you entered the ticket draw more than once, it’s entirely possible to win more than once. If you win a second time, this has no effect on your first pair of tickets. Just use the Ticketmaster ‘Ticket Transfer’ option to change the name on the second pair to whoever it is you give them to.
If I arrive at the Festival a few hours after my friends and want to meet up with them, will this be difficult?
Yes. We strongly suggest arriving at the Festival with the person/people you are attending with. People will be sectioned off in pens on the Great Lawn according to their time of arrival, and will not be able to move around between pens.
I have a baby and want to bring her/him. Does she/he need a ticket?
Yes! Everyone entering the park, regardless of age, will need a ticket.
Need help or have a question that wasn’t answered here?
send us an email at firstname.lastname@example.org!