At the end of a long work day, all anyone wants is to get home as quickly as possible. For city-dwellers, this usually means popping in those earbuds, bracing for the rush-hour crush, and avoiding eye contact with strangers.

Well that’s not what Canadian Valerie Taylor did. Taylor, a psychiatrist based in Toronto, was catching her usual train home when she noticed a family of seven who “clearly looked like they were a little bit lost,” she told BuzzFeed. So she stopped to help.

Read more:Canada Worries Pace Too Slow After Taking in 10k Refugees in 2 Months

The family arrived in Canada four months ago from Syria with their five children. On this day, two of their children were in strollers and they had several heavy bags. Of the seven of them, only their 11-year-old son spoke any English.

They seemed to be going her direction, so Taylor offered to accompany them to their stop, while another woman who noticed the family bought their tickets. But that was just the beginning. As they headed toward their train more kind strangers carried their bags and strollers up the stairs.

Dear Canada. Stop showing the rest of us how to do life. It's getting embarrassing now. https://t.co/wWVJY5gRFy

— Enough Of That Now (@AndyGilder) July 25, 2016

Once on the train, Taylor realized the family had been misdirected. The train they were on would take them to Ancaster, 100 km away from where they wished to go: London, Ontario.

But instead of writing the problem off as someone else’s issue, everyone on the train started to help out. People started researching the most efficient route, calling Arabic-speaking friends, and pulling up Google Translate to better communicate with the family.

Read more: Solving the Refugee Crisis 5 Canadians At a Time

Taylor sought out an employee of GO, the train company, to help solve the problem.

Through the collective effort of helpful strangers they determined that the only way to get the family to London was to take another train. But the family hadn’t budgeted for the hundreds of dollars additional tickets would cost. Taylor and others didn’t hesitate to pitch in to cover the costs of the tickets.

Taylor got off with the family, one stop before her own, and was about to purchase the tickets when a transport authority employee told her to stop. While the train passengers had been in a frenzy trying to find a solution, the transit employees were similarly scrambling to help the family find their way. One employee offered to drive the family to their destination, but the company managed to call two taxis instead and footed the bill.

Thank you to our wonderful customers and staff.  https://t.co/wJ7lBRoDSl

— Metrolinx (@Metrolinx) July 24, 2016

Taylor said she, and others, couldn’t explain exactly why they had gone through such lengths to help out — just that they could and, therefore, should help. In a Facebook post, which has gone viral, about the incident Taylor calls the encounter one of her “most moving experiences.”

Read more:4 Ways You Can Help Refugees in Your Community and Beyond

She and the other strangers who helped out simply felt for this family. Lost and new to Canada, they just needed a little guidance and a warm welcome home.

“They’re our newest Canadians and we need to ensure that they succeed and that they feel welcome,” Taylor said.